OneHome™ by Cotality®
The Revolutionary Collaboration Portal & Listing Management Platform for Matrix™
What is OneHome™?
OneHome™ is a modern client portal and listing management solution integrated with the Matrix MLS system. It enables agents to provide clients with a personalized, AI-enabled property search experience, smart recommendations, and real-time collaboration. MIAMI REALTORS®
With OneHome™, agents can manage contacts, send property suggestions, and let clients engage through a clean, mobile-friendly interface.
Key Features & Capabilities
| Feature | Description |
|---|---|
| Matrix Contact Manager Integration | Sync your contacts and track OneHome™ activity directly through Matrix. MIAMI REALTORS® |
| Planner | A guided “step-by-step” roadmap of the buying/selling process, with activity tracking and milestones. MIAMI REALTORS® |
| PropertyFit™ | Helps match listings to client preferences using AI, with features like sentiment scoring, in-app messaging, tour requests, and lifestyle alignment. MIAMI REALTORS® |
| Property Details & Neighborhood Data | Displays rich info on neighborhoods: market trends, demographics, schools, walk/transit scores, and nearby amenities. MIAMI REALTORS® |
| Search Tools | Client-friendly search with the same core functionality as Matrix, making transitions seamless. MIAMI REALTORS® |
| Responsive Design / Mobile Access | Works well on desktop, tablets, and smartphones. MIAMI REALTORS® |
| SMS / Texting Capabilities | Delivers search results and property updates via SMS/text to clients. MIAMI REALTORS® |
| Monthly Cost Calculator | Lets buyers estimate total monthly costs (mortgage, taxes, insurance, HOA, utilities). MIAMI REALTORS® |
| Agent Portal / Preview Mode | Agents can access a portal to see what clients see, recommend listings, preview client favorite lists, and more. MIAMI REALTORS® |
| Agent Picks / Recommendations | Agents can flag listings as “Agent Picks” to highlight them to their clients. MIAMI REALTORS® |
Getting Started & Access
Agent Access
Access your OneHome™ portal via the Matrix system: open the Auto Email for a client search, then use “Open in OneHome Portal.” MIAMI REALTORS®
Or use the “Agent Preview Mode / BCC’d emails,” or a direct link (e.g. agent.onehome.com). MIAMI REALTORS®
Direct access via your MIAMI REALTORS® Dashboard. MIAMI REALTORS®
Customer / Client Access
Clients can only register for OneHome™ after being added as a contact in Matrix and being sent an invitation (for example, via the agent’s email). MIAMI REALTORS®
Direct signup (without an invitation) is not allowed. MIAMI REALTORS®
Support & Training
Matrix Learning Lab — access tutorials and training modules on OneHome™ via your MIAMI Gateway. MIAMI REALTORS®
Webinars & Video Playlists
OneHome™ for Agents: full playlist MIAMI REALTORS®
OneHome™ for Customers: full playlist MIAMI REALTORS®
Help for Customers — a “Getting Started with OneHome” help page (via onehome.com) MIAMI REALTORS®
MIAMI MLS Help Desk — for technical or local support MIAMI REALTORS®
FAQs
Q: Who can use OneHome™?
A: Agents who have access to Matrix can invite their clients to OneHome™. Clients must be added via Matrix and invited — they cannot sign up independently. MIAMI REALTORS®
Q: Is there an extra cost for OneHome™?
A: Based on the MIAMI REALTORS® offering, OneHome™ appears to be included as a product/service benefit tied to MLS use; no separate fee is mentioned on the page. MIAMI REALTORS®
Q: What is “Agent Preview Mode”?
A: A special view that lets agents see what the client sees in OneHome™ — their saved properties, favorites, searches, and planner progress. MIAMI REALTORS®
Q: How do I send property recommendations to clients?
A: Use the “star” icon to mark listings as Agent Picks; those will be surfaced in your clients’ portal under recommendations. MIAMI REALTORS®
Q: Does OneHome™ support mobile devices?
A: Yes — it is responsive and works well on desktops, tablets, and smartphones. MIAMI REALTORS®
Q: What data is available in OneHome™ about neighborhoods?
A: Neighborhood data includes: market trends, demographics (population), school ratings, walk and transit scores, and nearby points of interest. MIAMI REALTORS®
Q: Can clients use OneHome™ independently?
A: No — clients must be invited by an agent after being added in Matrix. They cannot self-register. MIAMI REALTORS®
Q: Where can I find training resources?
A: Use the Matrix Learning Lab, MIAMI Gateway, or the provided playlists for agents and customers. MIAMI REALTORS®
Q: What is OneHome™?
A: OneHome™ is a modern client portal and collaborative property search tool, integrated with the MLS/Matrix system. It allows agents and clients to share, update, and track property searches, favorites, recommendations, and more in a unified environment.
Q: Who can access OneHome™?
A: Agents who are part of participating MLSs and who have Matrix/MLS access can invite their clients to use OneHome™. Clients cannot self-register; they must be invited by an agent.
Q: How do clients sign into OneHome™?
A: Clients receive an invitation (often via email) from their agent, which prompts them to set up or access their OneHome™ portal. The link in the invitation leads them to the portal.
Q: What is the Agent Portal (or “Agent Preview Mode”)?
A:
The Agent Portal lets agents see what their clients see in OneHome™ — their favorites, saved searches, planner progress, etc.
“Agent Preview Mode” is a view mode inside OneHome™ that shows the client interface but with agent controls (e.g. for “Agent Picks”) visible.
Q: How do I get to the Agent Portal / enter Agent Preview Mode?
A: Some common ways:
Via your MLS/Matrix dashboard by clicking the Agent Portal or "Open in OneHome" link.
Within an Auto Email or client communication, click “Open in OneHome”; then switch to Agent view.
Sometimes by visiting agent.onehome.com (via Single Sign-On with your MLS credentials).
Q: What features are available in OneHome™?
A: Key features include:
Agent Picks: Agents can flag or recommend listings to clients, which are surfaced in the client’s portal.
Planner: A guided roadmap of the home buying/selling process, with milestones and progress tracking.
PropertyFit™ / Recommendation Matching: Matching listings to client preferences, comparing properties, and adjusting as preferences evolve.
Neighborhood & Property Data: Market trends, neighborhood stats, amenities, etc., displayed within listing detail.
Responsive Design: Works on desktop, tablets, and mobile devices.
Email / Notification Enhancements: Cleaned up email templates, better readability, “View Properties” buttons, etc.
Q: What should I do if a client can’t log in to OneHome™?
A: Common troubleshooting steps:
Confirm they were invited properly by the agent.
Ensure they follow the link in the invitation and have valid credentials (or set them if first time).
Clear browser cache or try a different browser/device.
Contact MLS / CoreLogic support for assistance if login issues persist.
Q: Is there a cost to use OneHome™?
A: In most cases, OneHome™ is provided as part of the MLS / Matrix service for subscribing real estate professionals. It is not typically a separate paid add-on. (However, this depends on your local MLS arrangements.)
Q: How can I get training or help using OneHome™?
A:
Use your MLS / Matrix support or learning center for tutorial videos and help resources. In this Help Center
Some MLSs offer webinars, help desk support lines, or knowledge bases specific to their deployment.
Contact MLS Technical Support / technical support if deeper issues arise.
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